Frequently Asked Questions
Do I need an account to order?
No, you can place an order as a guest. But creating an account makes shopping even easier:
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Faster checkout for future gifts
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View your order status and history anytime
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Get early access to new arrivals, special offers, and exclusive gift ideas
What if I forgot my password?
No worries! On the login page, click “Lost password?” — you’ll be guided to reset it in just a few steps.
What if I typed the wrong email address?
Please contact our customer service team as soon as possible so we can update your email address.
(Note: We can edit your contact details but not an existing order. Please double-check your shipping information before checkout to ensure smooth delivery.)
Are there any exchange rates?
All transactions are processed in US Dollars (USD). If your card uses another currency, the final amount will be based on your card issuer’s daily exchange rate at the time of processing.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
Unfortunately, we do not accept checks, bank transfers, or cash on delivery.
Is my online order secure?
Absolutely. Our checkout uses SSL encryption, keeping your payment details completely safe. Your credit card information is never stored on our servers.
Can I change or cancel my order?
If you need to make a change, please contact us immediately.
Once an order is processed or shipped, it cannot be changed or canceled.
A small processing fee ($0.50) applies for order cancellations before dispatch, as required by our payment provider.
How do I set my shipping address?
Please enter your full address in English characters only to avoid delivery issues. If your address includes special characters, replace them with similar English ones (for example, “ç” → “c”).
Can I change my shipping address after placing an order?
Unfortunately, once your order has been processed or shipped, the address cannot be changed.
We recommend using your home address instead of a workplace to ensure smooth delivery.
When will my order arrive?
Processing takes 2–3 business days, and delivery time depends on your chosen shipping method.
You’ll receive an email with tracking details once your order ships — usually within 24 hours after dispatch.
How do I track my order?
You’ll receive an email with your tracking number once your order is on its way. Tracking updates typically appear within 24 hours.
Can I use multiple discount codes on one order?
Only one promotion or discount code can be used per order unless stated otherwise.
What if something is missing from my order?
If an item is missing, please contact us right away — we’ll make it right as soon as possible.
When will my order be processed?
Orders are processed Monday to Friday (excluding holidays).
Please allow extra time during busy gift seasons or special promotions.
Will I be charged customs or taxes?
Our prices are displayed tax-free. Depending on your country, you may need to pay duties or taxes upon delivery — these are set by your local customs office and are the buyer’s responsibility.
How do I return an item?
We want you (and your recipient!) to love every gift. 💝
If you’re not satisfied, please contact us within 90 days of receiving your order. Provide your order number and reason for return — our team will guide you through the process.
Returns must be unused and in their original packaging.
What if my item arrives damaged or incorrect?
Please reach out within 7 days of delivery with your order number and photos. We’ll resolve the issue quickly with a replacement or refund.
How long does the return process take?
Once we receive your return, please allow up to 14 business days for processing. We’ll notify you as soon as it’s completed.
When will I receive my refund?
Refunds are issued to your original payment method within 7–10 business days after your return is processed.
If it’s taking longer, please check with your bank or card provider — sometimes it can take a few extra days to appear.